Surface open work
Review available call, message, appointment and service records for unresolved inquiries and gaps in the trail.
Managed AI service recovery · one rooftop pilot
Bring missed service inquiries back into view.
Ariel Coro helps your service team surface unresolved inquiries, coordinate follow-up through the tools and people you already have, and verify appointments or completed repair orders when records allow.
One rooftop · one workflow · Price agreed before work · No access needed to inquire
What the work looks like
A review your service manager can act on.
The pilot creates an operating view of unresolved inquiries and the handoffs behind them. This sample is illustrative only; it is not a client record or a claimed result.
Service inquiry follow-up reviewIllustrative example · synthetic details
Example structure only · source evidence, owner and outcome would be confirmed from approved dealership records.
Inquiry
Evidence and next action
Accountable owner
Outcome
Parts availability question
Customer asked if a part had arrived
Call log: voicemail left · parts status not recorded in callback note. Check inventory status, then contact customer with an update.
Service advisor
Pending verification
Estimate follow-up
Customer requested time to decide
Estimate sent · no later disposition visible in the approved export. Confirm customer decision and offer a scheduling option if requested.
Service manager assigns
Appointment not verified
Service appointment question
Inquiry received after hours
Web inquiry timestamp present · no reply event in supplied record. Send the approved response and record the next contact step.
BDC / service desk
RO outcome unavailable
Managed through the handoff
One inquiry, followed through to a verifiable status.
Ariel manages workflow quality, coordination and performance review. Dealership staff retain authority over customer contact and exceptions.
Set the next action
Coordinate an approved response, a clear owner and a due point with the dealership team.
Close the loop
Review follow-up evidence and match to an appointment or completed RO when records allow.
Manage quality
Review exceptions, adoption, time and vendor usage. Adjust the operating instructions with the named store owner.
A bounded first step
Start with one rooftop and one workflow.
The pilot focuses on missed or unresolved service inquiries. Source readiness is reviewed before confirming the written scope.
Workflow and access assessment
Confirm inquiry sources, supported vendor connections or approved exports, record availability, and what outcomes can actually be checked.
Store operating instructions
Document triage rules, response guardrails, handoff timing, exception handling, and how the team records each next step.
Implementation using existing tools
Configure the agreed process in supported tools or approved exports. No system replacement is assumed.
Staff training and handoff
Walk the named dealership owner and relevant staff through daily use, ownership and escalation.
Quality and cost review
Review exceptions, follow-up quality, workflow adoption and software or usage cost as the pilot runs.
Measured outcomes
Report observed AI-assisted activity separately from incremental outcomes. Appointment and completed-RO matches depend on source record availability.
Ready conditions
Good records and a named owner make the pilot useful.
- Supported vendor connections or dealership-approved exports are available.
- A dealership owner is named to resolve exceptions and guide staff participation.
- Source availability is checked before the pilot scope and measurement are committed.
- Customer contact follows the store’s approved process; no autonomous outreach is assumed.
Scope and investment
Agree the pilot before work begins.
This is an individually scoped, one-rooftop, one-workflow pilot. We confirm responsibilities and price in writing after checking source and access readiness.
Common questions
Make the boundaries clear.
Is this the 45-day, three-workflow offer?
No. This is a focused pilot scoped for one rooftop and one workflow: missed or unresolved service inquiries. The separate 45-day offer covers three workflows and has its own scope and price.
Do we need to replace our tools?
No replacement is assumed. The pilot depends on supported vendor connections or dealership-approved exports. We check source availability and access before confirming what can be implemented and measured.
Do you guarantee appointments or repair orders?
No. The work verifies follow-up and matches appointments or completed repair orders when available records support that check. Observed AI-assisted activity is reported separately from incremental outcomes.
What happens after I send the form?
Ariel reviews the request and follows up about fit and source readiness. The inquiry is free; no payment or system access is required to send it. Paid work begins only after the pilot scope and price are agreed.
Start with a conversation
Discuss a service recovery pilot.
Tell us who owns service follow-up today and what systems or records may contain the inquiry trail. We’ll discuss readiness and define any proposed pilot before it starts.
- Free inquiry; no payment or system access required.
- Named store owner and source availability checked before commitment.
- No paid work until scope and price are agreed.